Billing Terms and Conditions

We accept all major credit cards and Square payments.

Shipping Information

Orders are shipped with USPS priority mail. All orders placed Monday through Friday before 3 PM EST will be sent out same day. All orders placed after 3 PM EST or on weekends / holidays will be shipped the following business day.

All tracking information may take up to 24 hours to update.

Refund Policy

If you received a damaged product, please keep the product and contact us at (716) 228-4601 or email us at kelley@onejewelrycreations.com. We will give you directions on how to proceed at that time.

If you want to return a product for any reason, it must be sealed in it’s original packaging to receive a refund. Please contact us at (716) 228-4601 or email us at kelley@onejewelrycreations.com in regards to your issues. Returns must be completed within 5 business days of receipt.

Please note we will not refund any added shipping fees.